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Working with a Repair Shop

  • Steps
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  • Graphic of a circle labeled number 2.
  • Graphic of a circle labeled number 3.
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  • Graphic of a circle labeled number 5.
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Step 2: How do I make sure they understand the problems?

  • Use your words. Explain the problem your vehicle is having clearly in detail. It helps to bring in a list of symptoms.
  • Show and tell. It helps to explain the problem when you and the technician are physically examining the car.
  • Repeat it back. Have the technician explain the problem back to you so you're sure all your problems and concerns will be addressed.

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