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Working with a Repair Shop

Step 5: What should I expect when I pick up my car?

• Final invoice. You will get a final invoice that should include the following:
  a) All repair invoices must include the shop's name, address and BAR license number.
  b) The shop must also provide an itemized list of labor and parts, and tell you if any used, reconditioned, or rebuilt parts, or an OEM crash part, or a non-OEM aftermarket crash part were used.
• Old parts. You are entitled to the return of any old parts that were replaced during your repair. But you must request the old parts be returned at the beginning of the service, as part of the work order. In some instances, the old part must be returned under a warranty or "core" arrangement. However, you are entitled to view the part before it is returned.
• Check out the repairs. Have the technician explain the repairs and, if possible, point out repairs and parts on your vehicle.
  
  

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