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Resolving Consumer Complaints

  • Steps
  • Graphic of a circle labeled number 1.
  • Graphic of a circle labeled number 2.
  • Graphic of a circle labeled number 3.

Step 3: What Happens Next?

If you are not able to reach an agreement with the complainant, they may choose to consult with an attorney and take legal action against your shop. In that case, you may choose to seek legal advice and representation. Neither a BAR representative nor a mediator can provide legal advice or representation to your shop, or to the consumer.

Return to step 1

 
 
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